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Frequently Asked Questions

Do you provide support for residential clients or just business?

We offer support to both homes and business clients. We understand how important it is to keep your business up and running while still needing your home computers running as well. We can take care of it all.

What is a Managed Service Provider?

A Managed Service Provider is a company that provides IT services to businesses, including hardware and software management, network monitoring and management, and data backup and recovery.

What services do you offer?

We offer a range of IT services, including network management, help desk support, cloud computing, cybersecurity, data backup and recovery, and hardware and software management.

How do you ensure my data is secure?

We use industry-standard security measures to protect your data, including firewalls, antivirus software, intrusion detection and prevention, and data encryption.

What are your pricing models?

We offer a range of pricing models, including flat-rate monthly fees, pre-paid service agreements, and customized pricing based on your specific needs.

Do you offer on-site support?

Yes, we offer on-site support as needed, but we also provide remote support for faster response times and greater convenience. Our service area is Rochester, NY and the surrounding counties.

Can you work with our existing IT team?

 Yes, we can work with your existing IT team to provide additional support and expertise as needed.

How do I get started with your services?

Simply contact us to schedule a consultation, and we’ll work with you to determine the best IT solutions for your business.